Five steps. Same every time.
A small repair and a full replacement go through the same five steps in the same order. No upsell pressure. No "today only" pricing. Every estimate is written in house. Christian oversees every install.
What "the right way" actually looks like.
Same five steps, every job.
Call & schedule.
We pick up — or get back to you quickly if we don't. A few questions: your address, the issue, the age of the roof, whether you've filed an insurance claim, and when you're free for a visit.
If you'd rather text, the number above takes texts. If you'd rather book online, the form on the free estimate page goes straight to us. Either way, you'll have a confirmed appointment slot before the call ends.
On-site inspection.
Christian walks the roof and writes the estimate on the spot or emails it shortly after.
What you get: an itemized written estimate covering tear-off, underlayment, shingle line, flashing, ridge cap, ventilation, disposal, and cleanup. No bundled "roof replacement: $14,000" line items. Every cost is itemized so you can compare apples-to-apples against any other quote.
If repair is the right call instead of replacement, we'll tell you. We often recommend repair on calls where the homeowner was expecting "you need a new roof."
Contract.
Plain-English contract. One page of terms, one page of the itemized estimate. No fine print, no arbitration clauses, no "buyer accepts all damage" language.
Payment terms: stated on your written estimate and contract on a per-project basis. We do not ask for full payment up-front.
Installation.
We start at first light and stop at sundown — no overnight tarping unless weather forces it.
Christian oversees every install — every estimate is written in house, and Christian is the person you call for any warranty question after.
If we find rotted decking, we stop, photograph it, call you, and quote the repair before installing over it. No surprise line items on the final invoice.
Walkthrough & warranty.
Magnetic nail sweep around the entire perimeter — twice. Full property cleanup including flowerbeds and AC pads.
You receive: the warranty document (10-year workmanship warranty on replacements, manufacturer's material warranty registered in your name) and the final paid invoice.
If you have any issue during the workmanship warranty, the same phone number you called for the original estimate is the one you call for warranty service. There is no "warranty department."
The follow-up is the warranty.
About the process.
How long from first call to finished roof?
It depends on the job — and for insurance work, on how fast your carrier moves. The longest single step is usually waiting for the adjuster, which is out of our hands. Once your scope is set, the install itself is usually quick. We'll give you a realistic timeline for your specific job when we write the estimate.
Do you require a deposit?
Deposit and payment terms are stated on your written estimate and contract on a per-project basis. We do not ask for full payment up-front, ever. If a contractor does, walk away.
What if the weather turns?
We tarp at the end of every day if the roof is not fully dried-in, and we don't tear off in the morning unless the forecast is clear through the day. If a surprise storm hits during the install window, we'll have already secured the deck — you'll see a tarp before you see a leak.
Who do I call if there's a problem after install?
The same phone number on this page. (423) 549-2065. If we don't pick up, leave a message and we'll get back to you. Workmanship warranty issues get a prompt visit. We do not have a separate warranty department.
Ready to start step one?
It's a phone call. Or a form. We'll take it from there.